Volunteer at North Tyneside Citizen advice

Make a Real Difference by volunteering in North Tyneside

volunteer_group_heritageyellow_lrg

Citizens Advice is the largest advice provider in the UK and has around 20,000 volunteers nationally. By joining us you can become part of a highly respected advice network dedicated to working to improving the lives of people in North Tyneside.

Are you looking for work or studying for a degree, or do you have time to spare? You can gain vital work experience and enhance your CV, as well as making a real difference to peoples’ lives, by joining our team of volunteers advisers:

  • Telephone Adviser

    We could not provide the support we do without the time and dedication of our voluntary staff. Volunteers are at the heart of our service.
      We are currently recruiting volunteers for our Telephone Adviceline, to be based in our North Shields office.
        Tasks include:
        • Interviewing – Advisers will conduct an interview over the telephone with a client. Our clients contact us with a wide range of issues, so the adviser will help the client to explain their problem and ask questions to clarify the issue.
        • Researching Information – Advisers have access to a comprehensive information system to help clients. A supervisor is always on hand to guide volunteers through this information
        • Giving Information – Advisers will provide information to a client on their problems. They will explain the options that a client has, so that they can make an informed decision on their next steps
        • Case Recording – It is very important that all client’s cases are recorded so that we can offer an efficient service if the client comes back to us. These cases are recorded electronically and entered onto our Casebook case management system
        • Preventing Problems – Citizens Advice collect a lot of information on the different problems that clients have. This information is used to influence policies and practices
        The Adviser’s Skills
          You don’t need any particular qualifications or experience to train as an Adviser. All sorts of people become advisers, but you will need to:
          • Be good at listening and being patient.
          • Be able to work in a team.
          • Be able to read and write English, and do basic maths.
          • Be open-minded and non-judgemental.
          • Enjoy helping people.
          • Be supportive to clients and colleagues.
          • Be confident using Information Technology.
          You don’t need any previous experience. A willingness to learn and develop is central to being an effective adviser.
            We ask that you can commit to a minimum of 2 sessions per week. This will be a minimum weekly commitment of at least 6-8 hours.
              Our sessions are Monday – Friday, 9.30am – 12.45pm and 1.15pm – 4.30pm
                For further information, please contact 0191 270 4490 or email volunteer@ntcab.org.uk

              If you’re interested in volunteering with us, please fill out your details below and we will get back in touch with you as soon as possible:

              Volunteer Sign Up Form
              By providing us with your email address, you are giving North Tyneside Citizens Advice permission to store this information for the purposes of contacting you about volunteering opportunities. We will not use these details to contact you for any other purpose, and we won’t share them with any other organisations or services.
              By providing us with your consent, you allow us to lawfully process your data for this specific purpose, under Section 6 (1) (a) of the EU General Data Protection Regulation (GDPR) 2016/679.