Volunteering with North Tyneside CAB

  • Advice Line: 0344 245 1288

The Citizens Advice Bureau have really helped me with stuff I needed advice on, I'm really happy with response I got.

Volunteering

section image

If you want to be a part of a vital service at the heart of your local community and you’d like to develop your skills, please consider volunteering for CAB.

Volunteer Adviser

You don't need any particular qualifications or experience to train as an advisor. You need to be:

  • Good at listening
  • Able to work in a team;
  • Able to read and write English and do basic arithmetic
  • Open-minded and non-judgmental
  • Enjoy helping people
  • Able to commit to at least two 4 hour sessions per week

We will train you and offer support during and after training.

Gateway Interviewer

These staff provide the initial10 min interview to diagnose the problem and assess the best option for the client.

Requirements as for adviser role, but this task involves less training.

Commitment

  • 2 sessions of 4 hours per week minimum.

Telephone Assessor

Skills and requirements as above, plus telephone skills.

Receptionist

Skills and requirements:

  • Able to talk easily and efficiently with the public
  • Be polite and have an approachable manner
  • Be able to handle difficult clients- be firm when necessary
  • Be organised and capable of multi-tasking
  • Be calm and unflappable
  • Reliable
  • Have good written English (essential for case recording, searching database etc)
  • Good spoken English
  • Have basic IT skills

 Minimum commitments

  • For reception only –1 x 4 hour session per week, but we would prefer more.
Please contact Daniel on 0191 270 4490 or email volunteer@ntcab.org.uk
Board Members

If you have experience or skills that could contribute to the strategic management of CAB, please contact us to discuss further.