About the North Tyneside Citizen's Advice Bureau
The Citizens Advice Bureau is an independent service providing free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality, nationality, ethnicity, religion and belief.
We are the largest advice-giving network in the UK with over 2000 outlets and 22000 volunteers, and deals with almost 6 million problems every year.
North Tyneside CAB was established in April 1998 when the 4 CABs in North Tyneside and the Disability Advice Centre were merged. This included Whitley Bay CAB, which was established in 1939 and was one of the oldest bureau in the country.
We currently handle 69,836 problems per year from North Tyneside residents. The core service provides general advice and information across a wide subject area and specialist advice for Debt, Welfare Benefits, Housing and Community care problems.
NTCAB clients and volunteers come from all sections of our community. We are committed to providing an independent service and volunteering opportunities to all.
Advice and Information
Advisors don't tell clients what to do, but explain options and the possible outcomes of different actions. Clients make their own decisions and act on their own behalf or are given help and support if desired e.g. drafting letters, making phone calls etc.
Demand for our service
The demand for our free service outstrips our resources and any donations to our service will enable us to help more people.
The Citizens Advice service provides advice to everyone on their rights and responsibilities.
It values diversity, promotes equality and challenges discrimination.
The service aims:
- To provide the advice people need; for the problems they face
- To improve the policies and practices that affect people lives
The CAB service is based on 4 principles. We are:
- Independent - we will always act in the interests of our clients, without influence from any outside bodies
- Impartial - we don't judge our clients or make assumptions about them. Our service is open to everyone, and we treat everyone equally
- Confidential - we don't pass on anything a client tells us - or even the fact that they've visited us - without their permission
- Free - no-one has to pay the service we provide
Putting these principles into action enables us to provide a vital service to the people who turn to us for help each year.
Campaigning for Change
We record and monitor every enquiry brought to us by clients. We use this extensive wide-ranging information about our clients’ experiences to influence policies both locally and Nationally to try to prevent similar problems happening to other people. The information is always anonymous unless clients give permission for their names to be used.
Evidence is produced, which highlights the effects that policies have on real people and we suggest where improvements can be made, using the direct experiences of our clients.