North Tyneside CAB homepage

  • Advice Line: 0344 245 1288

Lots of advice given to help solve the problem.

Welcome to North Tyneside Citizen's Advice Bureau

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You can access our services in four ways:

1. Main Bureau Drop-In

If you need advice or information you can attend a 'drop-in' at our offices in Wallsend and North Shields.

You will be given a short gateway assessment interview which will explore your enquiry and assess what your advice needs are.

The gateway assessment will decide which option is best for your needs:-

  1. Simple information provided at the gateway interview
  2. Assisted self-help provided at the gateway interview
  3. An appointment with our generalist advice service
  4. An appointment with our specialist advice service

2. Outreach Sessions

We operate outreach sessions at the following locations:

  • Islamic Centre, Rink Way, Whitley Bay  - Friday 1pm - 4pm
  • Killingworth, White Swan - Monday 9:30 am - 12:30 pm
  • Meadowell, Meadows Community Centre - Wednesday 1:30 pm - 4:30 pm.
  • Longbenton, Oxford Centre - Tuesday 9:30 am - 12:30 pm
  • Dudley, John Willie Sams Centre - Thursday 9:30 am - 12:30 pm
  • Shiremoor, Shiremoor Library - Friday 9:30 am - 12:30 pm
  • Whitley Bay Customer Service Centre - Tuesday 1:30pm - 4:30 pm
  • Whitley Bay Big Local Office, Whitley Road - Thursday 2pm - 5pm

To make appointments for Killingworth, Dudley, Shiremoor, Whitley Bay & Longbenton – call into any centre or telephone (0345) 2000 101.

To make an appointment at the Meadows, call in and make at reception or telephone 0191 341 0033.

To make an appointment at the Islamic Centre, call 0191 270 4495 or call into the centre.

3. Telephone Advice

Telephone Adviceline - Tel: 0344 245 1288.  Lines open Mon-Fri 10am-4pm.

Call charges local rate from a BT landline. Charges from mobiles and other suppliers may vary.

Mobile telephone users calling the Telephone Adviceline will be given an alternative, cheaper, number they can use if they wish - 0300 3300 650. When asked to put in a local number, please enter 0191 2345679 to ensure that your call will be directed to a North Tyneside CAB. This is not a number that can be used to contact the Bureau.

4. Internet

You can visit the National Citizens Advice Bureau website, where you can find information about all the main areas of advice, including: Benefits, Debt, Housing, Employment, Consumer, Family, etc.

5. PENSION WISE - Your Money, Your Choice.

Are you close to or aged over 50? Do you have a personal or workplace pension based on how much you paid into your pension pot (a Defined Contribution Pension)?

If the answer is yes to both, then our new Pension Wise service can help you...Pension Wise is a free and impartial Government service to help you understand your options around the new pension freedoms in effect from April 2015.

Our service covers Tyne and Wear and Northumberland and we offer face to face appointments in a number of convenient locations around the region.

Please contact us directly on 0191 270 4485 to book your Free Pension wise guidance session or e-mail us at

Please note you cannot acces your pension until aged 55 (unless in exceptional circumstances), however guidance is now available to those aged 50 and above.


THE SIGN APP HAS ARRIVED  !!!!-  NTCAB are members of North Tyneside's Signposting, Information and Guidance Network (SIGN). We are pleased to announce that you can now download the SIGN Mobile APP for FREE!!-  The app is currently available on Android and Windows devices and will be available soon on Apple and Blackberry.

The SIGN app will help you to find and connect with local organisations who can provide the right advice and support for you....go on.. download it TODAY, search for SIGN.NT in stores.

NTCAB have an online benefit checking tool contained in the App.... see what financial support may be available to you.